He'd managed somehow to put a recycle bin icon back on the desktop and although it was working, the empty/full images were not refreshing until the machine was rebooted.
Anyway, here's how to restore the recycle bin (or any other standard desktop icons) in Vista:
Firstly right-click on the desktop and select Personalize (you can also pull this up from the Control Panel). In the top right-hand corner of the window that appears you will see the link 'Change desktop icons'. Click this.
You will now be shown a new dialog box:
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