PSAPI.DLL error with BT Home Hub

People choosing to switch to or upgrade their BT Broadband accounts are being given the BT Home Hub (above) wireless router as standard now. It seems some users who have upraded to Internet Explorer 7 and then install the Home Hub via the CD supplied in the pack are likely to receive the following error message:

"MotiveSB.exe Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

Motive seems to be a program for communicating Internet issues and errors over a network rather than the Internet. However the version distributed to BT customers on the installation CD is not fully compatible with IE 7. Although your connection will be working fine, it's annoying to receive an error each and every time you start your computer up.

Resolving the issues is relatively straight forward:

• Open up Windows Explorer [Windows Key + E]
• Navigate to the C:\PROGRAM FILES\BT BROADBAND DESKTOP HELP\SMARTBRIDGE directory
• Right-Click on the PSAPI.DLL file (note: If you computer is not set to display file extensions you may not see the .DLL part)
• Select Rename from the context menu
• Rename to PSAPIOLD.DLL

Restart the computer and the message should be gone. Quite why BT have not updated their installation system yet is a mystery but then so is the reasoning behind so many people switching to BT Broadband in the first place.